This is how we help with our digital transformation services

With a structured and evidence-based approach for our digital transformation services, we guide the digital transformation of your organization in 4 steps, taking into account both the rational and emotional aspects of the transformation.

Facilitation and moderation are at the heart
of our digital transformation services

To guarantee the result of our digital transformation services, each interactive workshop is carefully prepared to ensure that the task summary and desired goal are clear. Furthermore, during the workshop, the diversity within a group is managed so that everybody is motivated and willing to participate. Last but not least: to maximize the productivity of a session, the right tools and techniques are selected at the right moment.

This approach is really making a difference because, as an external facilitator/moderator, we have already facilitated more than 400 sessions and counting.

From the heart of facilitation and moderation, we can tap into different digital transformation services. The starting point is, in general, process optimization, technology, and change management.

Facilitatie & Moderatie

Guaranteeing the effectiveness & efficiency of the co-creation sessions

Digital process management

Mapping the processes, bottlenecks, possible optimizations, and tools in structured workshops


Choosing the technology in line with the long-term vision and matching the different systems to support the digital transformation.

Change management

A holistic approach and a clear plan for transformation to make sure rational elements and emotional elements are in balance from the start.

Service Design

A visual representation of the improvement in the interaction between service and the user, including UX and UI principles. 


Improving the internal cooperation based on assessments, style preferences, and coaching.

Business Ambition & Strategy

The purpose, supported vision, and mission determine the course and priorities.

Data & analytics

Capturing data, interpreting data, and translating the data into management decisions.

Return on investment

Drafting business cases to make sure investments are justified.


Clear and consistent internal and external communication to guide people in the transformation.

Digital project management

Making sure the digital transformation projects are managed.

User research

Translating user needs into service design and processes. 


Understanding your challenges

The Digital Transformation Scan diagnoses your organization holistically from four different angles: Digital Innovation, Business Value, People, and Organization. This results in a clear report describing the most important challenges and focus points of your organization. The scan is based on sixty years of Research & Implementation learnings of the CPS 6.1™ framework.

Gain insight into your most important challenges and focus points.

Co-creating a digital transformation roadmap

When your organization’s challenges and focus points are clear, we collect relevant information inside and outside your organization. Within your organization: current processes, structures, and policies, needs, and expectations of employees, team collaboration, the role of management …

Outside the organization: relations with and the expectations of customers and suppliers, social trends, market analyses, UX/UI principles, competitor analysis.

This results in a total concept incorporating the vision, roles, processes, technology & tools needed for operational efficiency and engagement with clients and suppliers.

For the business cases with a clear ROI, a specific Digital Transformation Roadmap is created. This roadmap incorporates both rational technology solutions and emotional change aspects

Managing the digital projects

For the digital projects on the Digital Transformation Roadmap, different vendors are selected. The proposed solutions are screened in light of the scope of your digital projects and compared based on critical business scenarios.

During the implementation, we manage the technology suppliers as a single point of contact to ensure they deliver within deadlines, on budget, and are strategically defined. In your organization, we take care of project management.

Change Coaching & Training

It’s only possible to get the maximum return from your digital transformation when everybody is on board, and the organization is ready for change!

Typically, a transformation may include some tension between the current situation and the future state. Therefore, during the THINK phase, a coaching backlog is created, clarifying what needs to happen to make the transformation a success.

During the LAND phase, we guide the people in your organization with training and coaching on different levels: management, individual, teams, and stakeholders, so that the change will be embedded.

Get in touch about the digital
transformation of your organization