Digital transformation & optimization, including clients and suppliers
Royal Crown cvba is a purchasing group of independent kitchen traders and manufacturers. The challenge was to lower the operational costs and reduce the number of mistakes in ordering and invoicing. ACOMPANY translated this into a new ERP system, which was integrated with other different systems for a total solution that facilitates Royal Crown’s ambition to grow. The total solution also includes a clear dashboard to manage based on KPIs. Royal Crown performed the development in-house.
Category
Strategic business architecture
client
Royal Crown
reading time
Determining needs
To understand the internal challenges, the needs for both clients and suppliers, and the needs of Royal Crown in light of the future, we conducted a Think phase. This phase included a strategic orientation to clarify the goals and ambitions, a customer and supplier insight workshop, and an internal process mapping to visualize the potential improvements.
“Due to the fact that our business has been growing the last couple of years, the development of a new ERP was crucial. As a large SME we wanted to tackle this in a more structured way so we asked ACOMPANY to facilitate the process. They approached this from a Digital Transformation perspective and optimized every process but also involved our customers and suppliers.”
Frank
Rombouts
Managing
Director
Service design & Digital Transformation Roadmap
With a clear view of the needs, we analyzed the challenges and focus points that had priority. As a result, in the next step, a service design concept was created where vision, roles, processes, technology & tools for operational efficiency, and engagement from clients and suppliers were brought together.
Focusing on the desired result, the service design concept was used to get feedback from the different stakeholders to increase acceptance.
For the business cases with a clear ROI, a specific digital transformation roadmap was created. This roadmap gave clarity to everyone by explaining which elements of the service design concept would be realized and in which order.
Steering and guiding
In the Steer phase, we carried out the project management of the digital transformation roadmap, and we guided the design concept by making sure that we attended the steering committee meetings and gave feedback during sprint demos. For each sprint, a high-level validation test was performed.
“The result was great and our future vision was translated in a service design concept and roadmap. Afterwards a Digital Transformation Manager has managed the implementation and facilitated the change process.”
Frank
Rombouts
Managing
Director
Participating in the change process
To guide the implementation and change processes, ACOMPANY’s Digital Change Manager participated in the change process to cultivate transparency and advise and coach on experience and design.
Frequently asked questions about digital transformation
How does ACOMPANY approach digital transformation projects with clients?
ACOMPANY follows a structured approach that starts with a thorough business analysis and evolves into strategy, roadmap, and implementation. From the very beginning, business and IT are aligned to ensure that projects not only work technically, but also create real value for the organization.
What role do your services play in these client cases?
The cases show how ACOMPANY applies a range of services, from strategic guidance and enterprise architecture to implementation and change management. Depending on the client’s needs, this can be an end-to-end engagement or a targeted use of specific expertise, always with attention to the bigger picture.
Does ACOMPANY always follow a fixed approach, or is it tailored?
Every collaboration starts from the same foundations, but is adapted to the client’s specific context. Based on the business analysis and strategic choices, the necessary steps are defined and the services with the greatest impact in that environment are selected.
How do you ensure that strategy is effectively executed?
ACOMPANY supports organizations not only in strategy and architecture, but also in execution. Through program and project management, change management, and hands-on support, we ensure that plans are translated into concrete results and that projects stay on track.
How do you connect business and IT in these projects?
A key part of the approach is creating alignment between business objectives and IT solutions. Through enterprise architecture and solution design, it becomes clear how processes, systems, and technology work together to create value and support future changes.
Which services are most commonly used in client environments?
In practice, clients often combine multiple services, such as strategy formulation, enterprise architecture, roadmap development, and change management. This combination ensures that both the direction and execution of digital transformation are well aligned.
Can you also support a specific part of a project?
Yes. While ACOMPANY offers an end-to-end approach, organizations can also rely on specific services, such as developing a roadmap, guiding an RFP process, or supporting a change initiative. In all cases, we maintain a clear view of the broader organizational context.
What makes ACOMPANY’s approach different in these cases?
ACOMPANY operates in a vendor-neutral way and focuses on value creation rather than technology alone. By taking a holistic approach that considers processes, technology, and people together, we deliver sustainable solutions that align with both the strategy and the reality of the organization.
Reliable partner
Ready to face the digital future with confidence? Then we are here for you.
Stay informed
Would you like to know more about strategic advice, pragmatic implementation, and tangible results of a digital transformation? Sign up for our newsletter now.
