Service design concept voor HR webtool
The war for talent is something BASF is experiencing every day. That’s why they needed an HR tool. The ambition was to make it a future-proof IT solution with a clear focus on the user. We opted for a service design approach to find an overarching concept that would meet and even exceed the user’s expectations.
Category
Solution Architecture
client
BASF
Reading time
Scope
To clearly define the scope of the tool, an analysis of the requirements was conducted based on personas and the internal employee journey, in order to establish clear prioritization.
“For the development of our new webtool, supporting the different HR processes of BASF Antwerp, ACOMPANY provided the service design concept.”
Tom
De Roover
Head of Business Process Management and Information Management BASF
Wireframes & service design
After various mappings to get a clear overview of the needs, a service design concept was created and described more thoroughly using wireframes.
“The creative touch of ACOMPANY together with their customer centric approach led to a very intuitive user interface. Because of this, HR staff members were enthusiastic to start using the new tool from day one.”
Tom
De Roover
Head of Business Process Management and Information Management BASF
HRconnectIT
In the Steer phase, we project-managed the HRconnectIT webtool by conducting project planning, drafting the business case, keeping to the budget and scope, and reporting to senior management.
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