ACOMPANY guides Limburg.net through the modernization of Its digital services
Starting in April 2027, nearly 950,000 residents of Limburg and Diest will have access to a redesigned Limburg.net website. The intermunicipal waste management organization wants to make it easier for residents to find information and manage their waste-related services online. Limburg.net has enlisted ACOMPANY to guide the project, with one dedicated consultant leading the effort and specialized colleagues providing support as needed.
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Limburg.net is responsible for waste collection and processing across 39 municipalities, serving approximately 340,000 households. The organization also operates 32 recycling centers. “Our website is an important point of contact with residents,” says Raf Coenen, Communications Manager at Limburg.net. “People want to access information or take care of things themselves whenever it suits them. We want to expand those capabilities.”
Limburg.net modernizes its website and citizen portal
Limburg.net’s current website dates back to 2018 and no longer meets all user expectations. The organization operates different waste collection systems depending on the municipality. Through the personalized MijnLimburg.net portal, residents can track their waste disposal and check their account balances.
The new website will make this information easier to access through integrations with various back-end systems. Limburg.net also wants to simplify the login process and strengthen security. Cybersecurity is a particular priority, especially since the organization experienced a cyberattack in 2023.
ACOMPANY brings together complementary expertise
Raf Coenen is responsible for overseeing the digital platform’s modernization. As Communications Manager, he understands users’ needs, but the technical coordination and project management require specialized expertise.
“Our IT team was still developing at the time,” Raf explains. “And as Communications Manager and spokesperson, I already have a broad range of responsibilities. A project like this has quieter periods followed by times when the workload increases significantly. We simply couldn’t free up that capacity internally.”
Limburg.net initially set out to find an external project manager. ACOMPANY proposed an approach in which one dedicated consultant would lead the project, drawing on additional expertise whenever needed. The consultant also combined project management and business analysis experience, which proved valuable during preparations for the new platform. ACOMPANY brought experience with complex IT projects for public sector organizations and the associated public procurement procedures.
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“It was important for us to have a project manager who understood the technical aspects but could also think from our organization’s perspective. We can also draw on ACOMPANY’s broader expertise whenever the project requires it.”
Raf
Coenen
Communication Manager at Limburg.net
The ability to bring in additional specialists alongside the dedicated project manager was also a factor in the evaluation of ACOMPANY’s proposal.
500 user requirements form the basis of the tender specifications
The collaboration began with an analysis of the existing website and the expectations of the various stakeholders. ACOMPANY consolidated the requirements of Limburg.net’s internal departments. Questions and reports submitted by residents over the previous two years were also examined.
The analysis resulted in approximately 500 user requirements, supplemented by technical specifications covering areas such as system integrations and security.
The analysis also revealed a need for design expertise to help employees translate their expectations into more concrete concepts. ACOMPANY was able to draw on specialists within its agency. They developed visual representations of the proposed solutions, allowing Limburg.net to better assess what the new features would look like.
ACOMPANY translated the findings into tender documentation that complied with public procurement regulations. The contract was divided into two lots: digital platform development and hosting. This allowed Limburg.net to select a specialized provider for each component.
Objective vendor selection through public procurement
For the vendor selection process, ACOMPANY applied its proven evaluation methodology. This allowed Limburg.net employees to assess the bids from their respective areas of expertise using consistent criteria. The results were consolidated into a well-founded comparison of the prospective vendors.
The project manager also supported Limburg.net during negotiations, critically reviewing technical proposals and refining agreements on service delivery and pricing.
The procurement process resulted in the successful selection of two specialized vendors, one for digital platform development and the other for hosting.
IT project management tailored to Limburg.net
Raf describes the collaboration with ACOMPANY as a tandem effort. “The biggest advantage of working with ACOMPANY is that I can freely explore ideas about what’s important for our organization,” he explains. “ACOMPANY’s project manager helps turn those ideas into concrete solutions. We can challenge each other’s thinking and arrive at workable solutions more quickly.”
According to Raf, an external project manager first needs to get to know the organization. “Limburg.net has its own way of working. You need to understand how people collaborate and make decisions here. That understanding develops over time.”
The agency approach also gave Limburg.net flexibility in how expertise was deployed. During intensive project phases, ACOMPANY provided additional capacity, then scaled back support during quieter periods. The dedicated project manager remained Raf’s main point of contact, allowing him to stay closely involved in decisions without having to manage every aspect of the day-to-day work himself.
Limburg.net's new website set to Launch in April 2027
With the planned April 2027 launch approaching, Limburg.net is continuing development of the new platform. The first interactive designs have already been tested by ten external users. Additional usability testing will take place before launch.
ACOMPANY will continue to guide the implementation, providing Limburg.net with a single, dedicated point of contact and access to additional expertise whenever the project requires it.
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