Co-creation & implementation of a toolbox for Business Analysts

Telenet Group is the largest provider of broadband cable services in Belgium and in full transformation. The Internet of things is one of the focus points in their customer & digital-first focus. For this, the team of business analysts needed repositioning of the internal structure, a clear definition of their added value in the organization, alignment of junior vs. senior profiles, role descriptions, methodologies, and tools.



To obtain a good view of the current way of working, the focus points, and the challenges, we started by conducting interviews with the management and team members. Afterward, we observed them, and we used the outcomes of an existing survey.

The aim was to get an overview of the roles and different personalities within the team, formulate an efficient general approach, and increase engagement.

Balanced Scorecard

Starting from the problem statement we co-created, we defined a vision based on the balanced scorecard success factors.

This led to a process definition of the different projects and a toolbox with specific deliverables.

Coaching & training

To land the project, a two-day team workshop was organized where the outcome of the pre-work was presented, and there was room for open discussion to reach a consensus. Team members were individually coached and trained afterward.

This is what our client is saying about our collaboration

ACOMPANY guided us in the co-creation and implementation of a toolbox for Business and Process Analysts who work on big business projects. Because of this toolbox, which can be adjusted to each project context (agile, digital, waterfall, hybrid,…), we can work in a more efficient and adaptive way.

Fabienne Bogaers
Director Digital & Omnichannel Solutions Telenet